Privacy Policy for GNG APP
Effective Date: September 4, 2026
This Privacy Policy explains how GNG APP accesses, collects, processes, stores and uses information when the application is used by authorized personnel.
GNG APP is an internal enterprise CRM, business calling and communication application developed and technically managed by Techvenation FZC LLC for authorized G&G Group staff.
GNG APP is not designed for general consumer use and does not provide public account registration.
1. Information We Access and Process
GNG APP may access and process information necessary to provide its enterprise CRM functionality.
Staff Account Information
The application processes corporate login information such as staff email address, user/staff ID, name, authentication credentials and authentication tokens for the purpose of securely signing users into the company’s CRM.
User passwords are used for authentication with the CRM. The application uses an authenticated session/token after successful login.
Device Information
GNG APP may process a device identifier, device name, operating platform and application version for device registration, authentication, security, CRM call delivery and troubleshooting.
Phone and Call Information
With the user’s permission, GNG APP accesses Android telephone and Call Log information required for enterprise CRM call tracking.
This may include:
phone number, call direction, call date and time, call duration, incoming/outgoing status, answered/missed/no-answer status, call type, CRM call session identifier and related CRM lead/contact identifiers.
GNG APP uses this information to associate authorized employees’ business calls with CRM activity, maintain call history, calculate business call statistics, support customer follow-up and generate internal business reports.
Call Log information is not used for advertising or marketing profiling.
CRM Information
GNG APP may display and process business CRM information such as customer or lead names, telephone numbers, assignments, lead status, call dispositions, notes and follow-up information.
Information submitted by staff, including call notes, dispositions and follow-up information, may be synchronized with the company’s CRM.
WhatsApp CRM Messages
Authorized users may access business WhatsApp conversations made available through the company’s CRM integration.
When a staff member intentionally sends a WhatsApp CRM reply through GNG APP, the message content and necessary recipient information are transmitted through the business messaging infrastructure used by G&G Group for delivery to the intended recipient.
GNG APP may also display images, audio, video or documents that are already available through the company’s WhatsApp CRM integration.
Notification Access for WhatsApp Calls
GNG APP may request Android Notification Access as an optional feature for detecting WhatsApp and WhatsApp Business voice/video call activity.
When this feature is enabled, the application may locally inspect notification metadata such as notification package, title, call status text, notification category and available call actions to determine whether a WhatsApp voice or video call is ringing, active, completed or missed.
This access is used only for business call detection and CRM call reporting. GNG APP does not use notification information for advertising or behavioral profiling.
Relevant detected call information, such as call type, direction, status, duration and contact label, may be synchronized with the company’s CRM.
2. How We Use Information
Information processed by GNG APP is used only for legitimate enterprise application functionality, including staff authentication, CRM access, business calling, CRM Click-to-Call, assisted dialing, call-history synchronization, business call reporting, customer follow-up, WhatsApp CRM communication, notifications, application security and technical troubleshooting.
We do not use Call Log, CRM, authentication or WhatsApp information for third-party advertising.
3. Permissions Used by GNG APP
Depending on the device and enabled functionality, GNG APP may request Android permissions including Phone/Calling access, Read Call Log, Phone State, Notifications and Notification Access.
These permissions are requested only when needed to provide the corresponding application functionality.
Users may manage Android runtime permissions through their device settings. Certain CRM calling and reporting functionality may not work correctly when required permissions are disabled.
4. Data Sharing and Service Providers
GNG APP does not sell personal or sensitive user data.
Information may be processed by G&G Group’s CRM infrastructure and technical service providers used to operate the application and business communication systems.
These providers may include hosting/infrastructure providers and business messaging providers acting on behalf of the organization.
When a staff member intentionally sends a WhatsApp message, information necessary to deliver that message may be transmitted through the organization’s WhatsApp business messaging infrastructure, including providers such as AiSensy and WhatsApp/Meta where applicable.
Information may also be disclosed where required by applicable law, regulation, court order or other valid legal process.
5. Security
GNG APP uses secure HTTPS/TLS connections for communication with its configured CRM services.
Access to the application is restricted through authorized corporate credentials.
The Android application is configured to prevent cleartext network traffic and to prevent normal Android backup of application data.
Reasonable administrative and technical controls are used to protect CRM and staff information from unauthorized access, alteration or disclosure.
No internet-connected service can guarantee absolute security, and users are responsible for protecting their device and corporate credentials.
6. Data Retention
Business CRM records, call records, notes, follow-up information and business communication records may be retained in the company’s CRM according to G&G Group’s operational, audit, contractual and legal requirements.
GNG APP may temporarily store application configuration, authentication tokens, call records and diagnostic information locally on the authorized device as required for app functionality and synchronization.
Information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legitimate business and legal retention requirements.
7. Data and Account Deletion Requests
GNG APP does not provide public user registration. Staff accounts are provisioned and managed by authorized corporate administrators.
An authorized user may request deletion or correction of personal information associated with their use of GNG APP by contacting:
techvenations@gmail.com
Requests will be reviewed and processed subject to identity verification and applicable legal, contractual, audit and legitimate enterprise record-retention requirements.
8. Children’s Privacy
GNG APP is an enterprise application intended for adult employees and authorized business users.
The application is not directed toward children and is not intended for use by persons under 18 years of age.
9. Advertising
GNG APP does not contain third-party advertising and does not use personal or sensitive information for advertising profiling.
10. Changes to This Privacy Policy
This Privacy Policy may be updated when application functionality, data-handling practices, regulatory requirements or integrated services change.
The current version of this Privacy Policy will remain available on this page, together with the applicable effective date.
11. Contact
For privacy questions, data requests or concerns relating to GNG APP, contact:
Techvenation FZC LLC
Website: https://techvenation.com/
Email: techvenations@gmail.com
Phone: +971 55 2855 413
Application: GNG APP
GNG APP is intended exclusively for authorized enterprise use.
